Orders are processed within 1–2 business days after payment confirmation. Delivery usually takes 3–7 business days depending on your location. You will receive tracking details via email or SMS once your order is shipped.

Yes, we offer Cash on Delivery (COD) on selected pin codes. Availability of COD will be shown at checkout.

Due to hygiene and safety reasons, cosmetic products cannot be returned once opened or used.

We accept returns only if:

• The product is damaged during delivery

• The wrong product was delivered

Return requests must be raised within 48 hours of delivery with product images.

Once the return request is approved, refunds are processed within 5–7 business days and credited to the original payment method.

Our products are formulated with carefully selected ingredients and are suitable for most skin types. However, we recommend performing a patch test before full application, especially for sensitive skin.

Our formulations are developed with quality standards in mind and inspired by dermatological research. For specific concerns, we recommend consulting a qualified healthcare professional.

Once your order is shipped, you will receive tracking details via email or SMS. You can use that tracking link to monitor delivery status.

Orders can only be cancelled before they are shipped. Once dispatched, cancellation is not possible.

To request cancellation, contact us immediately at:
📧 drhemantsrivastva@gmail.com
📞 80099 90238