Due to hygiene and safety reasons, skincare and cosmetic products cannot be returned once opened or used.

Returns are accepted only under the following conditions:

• Product received is damaged

• Wrong product delivered

Return requests must be submitted within 48 hours of delivery with clear images of the product and packaging.

Refund Policy:

• Approved refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method used during purchase.

To request a return or refund, please contact:

📧 Lumivianofficial@gmail.com
📞 78806 72795

Lumivian reserves the right to reject return requests that do not meet the above conditions.